Creating & Managing a Knowledge Base: The Ultimate Guide - HubSpot
What Is a Knowledge Base? First off, let’s define "knowledge base." A knowledge base is a self-serve customer service library that includes information about a product, service, or topic that helps customers find answers so they can solve problems on their own.
What Is a Knowledge Base? First off, let’s define "knowledge base." A knowledge base is a self-serve customer service library that includes information about a product, service, or topic that helps customers find answers so they can solve problems on their own.
problems, answers, customers, topic, product, information, knowledge base, self-serve customer service library
