What is a Knowledge Base: Definition, Types and Features - Klutch
Types of Knowledge Base. There are two types: internal and external. Let’s learn about the advantages of each one: Internal Knowledge Base. Those inside the organization leverage an internal knowledge base, but there can be two functions here. The first is an internal base for customer support and service, with the other is for employee support.
Types of Knowledge Base. There are two types: internal and external. Let’s learn about the advantages of each one: Internal Knowledge Base. Those inside the organization leverage an internal knowledge base, but there can be two functions here. The first is an internal base for customer support and service, with the other is for employee support.
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