A Guide to Knowledge Bases: Definition, Tools, and Best Practices
An internal knowledge base, as the name suggests, is a company’s private information bank often built around machine learning. While this type of knowledge base can be used for different purposes like employee onboarding, in the SaaS customer service context they come in handy in customer tickets and self-service.
An internal knowledge base, as the name suggests, is a company’s private information bank often built around machine learning. While this type of knowledge base can be used for different purposes like employee onboarding, in the SaaS customer service context they come in handy in customer tickets and self-service.
self-service, Type, Company, name, employee onboarding, different purposes, machine learning, customer tickets, Internal Knowledge Base, private information bank, SaaS customer service context
