What Is a Knowledge Base? (and How to Build One) | Upwork
An external knowledge base—also called a customer-facing knowledge base—is public-facing and designed to be used by clients, customers, and others to: Satisfy their curiosity about product features. Find useful information to troubleshoot problems. Improve their overall user experience.
An external knowledge base—also called a customer-facing knowledge base—is public-facing and designed to be used by clients, customers, and others to: Satisfy their curiosity about product features. Find useful information to troubleshoot problems. Improve their overall user experience.
problems, curiosity, others, clients, customer, useful information, product features, external knowledge base, overall user experience
